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Privacy Policy for the E-Mobility Rentals App

Privacy Policy for E-Mobility Rentals Application

Last updated: 27.01.2025

This Privacy Policy describes how E-Mobility Rentals SRL collects, uses, and protects your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR), Law no. 190/2018 on measures for the implementation of GDPR in Romania, and other applicable regulations.

By creating an account and using the EMR application, you consent to the collection and processing of your personal data in accordance with this policy.

1. Categories of Data Collected

To ensure the operation of the application and our services, we collect the following personal data:

  1. Personal ID (Identity Card, Passport, Personal Identification Number) – for identity verification.

  2. Driver’s License – to ensure compliance with vehicle operation laws.

  3. Gender/Sex – for anonymous statistics and service optimization.

  4. Age – to verify eligibility to use rented vehicles.

  5. Phone Number – for account creation and user contact.

  6. Email Address – for service-related communications and notifications.

  7. Home Address – for rental contracts and necessary verifications.

  8. Real-Time Location – monitored during vehicle use for safety purposes.

  9. Bank Card Details – collected by a third-party payment processor and not stored by us.

  10. Company Registration Number (CUI) for legal entities – for billing and contractual relations.

2. Purposes of Data Processing

We use the collected data for the following purposes:

  • Account creation and management: for authentication and service provision.
  • Identity and eligibility verification: to ensure users meet legal requirements for vehicle use.
  • Service payment: processing transactions via a third-party payment provider (e.g., Stripe, PayPal).
  • Vehicle location monitoring: for theft prevention and efficient fleet management.
  • Generating anonymized reports: on distances traveled, carbon footprint, and locations (data will not be linked to an individual user).
  • Platform optimization: to improve user experience and offered services.
  • Providing reports to our partners (food delivery or ride-sharing platforms): only with explicit consent from users who are subcontractors of these platforms.

3. Legal Grounds for Processing

We process your data based on the following legal grounds:

  • Contract performance: Data is necessary for concluding and executing the rental agreement.
  • Legal obligations: Compliance with vehicle operation laws and financial record-keeping requirements.
  • Consent: For data processing not strictly necessary, such as for anonymized reports.
  • Legitimate interests: Fleet management and prevention of improper vehicle use.

4. How We Protect Data

We implement appropriate technical and organizational measures to ensure the security of personal data:

  • Data encryption during transit and storage.
  • Access control: Only authorized employees and contractual partners have access to your data.
  • Regular backups: to prevent accidental data loss.
  • Contracts with third-party processors: Ensuring our partners’ compliance with GDPR.

5. Data Sharing

Your personal data may be shared only in the following situations:

  • Payment service providers: for financial transaction processing (e.g., Stripe, PayPal).
  • Third-party partners (food delivery and ride-sharing platforms): only with explicit user consent.
  • Public authorities: if legally required to provide such information (e.g., legal investigations).

6. User Rights

Under GDPR, you have the following rights regarding your data:

  • Right to access: You can request a copy of the personal data we hold.
  • Right to rectification: You can request the correction of inaccurate or incomplete data.
  • Right to erasure ("right to be forgotten"): You can request the deletion of your data, except where processing is necessary.
  • Right to object: You can object to data processing under certain conditions (e.g., direct marketing).
  • Right to data portability: You can request the transfer of data to another operator.

To exercise these rights, you can contact us at GoElectric@E-Mobility-Rentals.com

7. Data Retention Period

Your data will only be stored for as long as necessary for the declared purposes, after which it will be deleted or anonymized:

  • Account data: Retained during the use of services and for 2 years after termination.
  • Billing data: Retained for 10 years in compliance with tax legislation.
  • Real-time location: Stored only during the vehicle rental period.

8. Policy Updates

We reserve the right to update this policy to reflect legislative or operational changes. Any changes will be communicated through the application before implementation.

For further questions or complaints, please contact us at:

9. Data Deletion and Account Closure

Users have the right to request the deletion of personal data from our database at any time. Please note that once data is deleted, your account will be deactivated and permanently deleted, and access to our services will cease.

To request data deletion and account closure, you can contact us at:

  • Email Address: GoElectric@E-Mobility-Rentals.com

We will process your request within a maximum of 30 days from receipt, in accordance with legal provisions.